WHY GREAT LEARNING & DEVELOPMENT IS THE SECRET TO EFFECTIVE GROWTH
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05/10/2022
Growth is the biggest priority in a business. There’s always more you can do, and ways to take things to the next level. Learning involves acquiring knowledge and skills to perform the tasks required by a job. Development refers to increasing an employee’s knowledge horizon in line with personal and organizational goals.
Training your employees
In a business, growth is one of the biggest priorities. However, there’s a big difference between simply growing as a business and growing effectively and efficiently as a business.
The bottom line of a solid and successful business is effective learning and development. We are working in such fast-paced work environments, and they’re becoming more competitive each day.
Employees are a company’s asset. Teaching and upskilling the employees and focusing on their strengths and skills, will improve how successful your business can be.
Learning and development have a vital role to play in growth that continues year after year. 93% of employees say they will stay longer at a company when it invests in their career development. When employees feel like they have no more room to grow, a lot of the time they will look at what else is out there for them.
The key benefit of learning and developing is that it helps reduce staff turnover. A recent study has shown that 40% of people leave their first job within a job, due to a lack of training.
Improved Customer Service Satisfaction
Why do customers get in contact with businesses? A lot of the time the information that they need is from websites, word of mouth, etc…
However, customers like to ring up businesses and they want to listen to the employees through dialogue. It is very critical that employees are knowledgeable enough and can answer the customer’s questions. It is also very important to have an enjoyable conversation with them.
It’s okay to say to them “I don’t have the answer, but I’ll get back to you”. However, it’s a lot better to have a conversation with a customer and answer their questions in depth. The customers appreciate that. Although it is a lot better to teach every employee how to handle customer conversations effectively.
Growth comes from a variety of sources. Your managers, your team members and other factors all have a role.
Continuous learning and development for example online learning sources, seminars and learning from your peers are what keep the company growing day after day. These sources will also help your employees to become their best selves and to reach their full potential!
